Privacy Policy

INTRODUCTION:

Your Expert Online respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, contact us, submit information, book or purchase a consultation, upload documents, or otherwise interact with Your Expert Online. It also explains how that information may be used and protected.

By using this website or providing information to Your Expert Online, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT:

Depending on how you use the website and our services, we may collect information such as:

Your name

Email address

Telephone number

Contact information

Information submitted through website forms

Appointment and scheduling information

Information about the question, problem, deal, opportunity, or situation you want to discuss

Documents, photographs, files, financial information, property information, business information, or other materials that you voluntarily provide for purposes of a consultation

Communications between you and Your Expert Online

Transaction and payment-related information necessary to process purchases

Technical information relating to your use of the website, such as browser type, device information, IP address, pages visited, and similar website usage information

We ask users not to provide unnecessary sensitive information.

HOW WE USE INFORMATION:

Information collected may be used to:

Provide and manage consultations

Schedule appointments

Communicate with you regarding your questions, appointments, purchases, or services

Review information or materials you provide in preparation for a consultation

Process transactions and maintain appropriate business records

Provide customer support

Improve our website, services, and user experience

Send service-related communications

Send marketing or promotional communications where permitted by law and subject to applicable opt-out rights

Protect against fraud, misuse, security threats, or unlawful activity

Comply with applicable legal obligations

DOCUMENTS AND INFORMATION SUBMITTED FOR CONSULTATIONS:

Users may choose to provide documents, photographs, spreadsheets, contracts, property information, financial information, business records, or other materials to provide context for a consultation.

These materials are provided voluntarily and should be limited to information reasonably necessary for the consultation.

Users are responsible for ensuring that they have the right to provide any information or documents submitted to Your Expert Online.

PAYMENT INFORMATION:

When you purchase a consultation or other service, payment information may be processed through third-party payment service providers.

Your Expert Online may receive information relating to the transaction, such as confirmation of payment, amount paid, and identifying information necessary to associate the payment with your account or appointment.

Payment providers may collect and process payment-card or financial information according to their own privacy policies and security practices.

COOKIES AND WEBSITE TECHNOLOGIES:

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure marketing effectiveness, and support other website functionality.

Some technologies may be provided by third-party service providers.

Where required by applicable law, users may be provided with options regarding certain cookies or tracking technologies.

HOW INFORMATION MAY BE SHARED:

Your Expert Online does not sell personal information as part of its ordinary business operations.

Information may be shared with service providers when reasonably necessary to operate the website and provide services. These may include providers supporting website hosting, customer relationship management, scheduling, communications, payment processing, analytics, file storage, security, and other business functions.

Information may also be disclosed when reasonably necessary to:

Comply with applicable law or a valid legal process

Protect the rights, property, or safety of Your Expert Online, its users, or others

Investigate suspected fraud, abuse, or unlawful activity

Complete a business transaction such as a merger, acquisition, restructuring, or sale of business assets

We may also share information when a user specifically requests or authorizes us to do so.

THIRD-PARTY SERVICES:

Our website and services may use or link to third-party websites, platforms, applications, scheduling systems, payment providers, communication tools, or other services.

Those third parties may have their own privacy policies and data practices.

Your Expert Online is not responsible for the privacy practices of third-party websites or services that it does not control.

DATA SECURITY:

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.

Users should use reasonable care when deciding what confidential or sensitive information to transmit electronically.

DATA RETENTION:

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal or regulatory requirements, and support legitimate business purposes.

Retention periods may vary depending on the nature of the information and the reason it was collected.

YOUR PRIVACY CHOICES:

Depending on where you live and applicable law, you may have rights or choices relating to your personal information.

These may include the ability to request access to certain personal information, request correction or deletion, or opt out of certain marketing communications.

Requests may be subject to identity verification and applicable legal exceptions.

MARKETING COMMUNICATIONS:

If you receive promotional email communications from Your Expert Online, you may use the unsubscribe option included in those communications where available.

You may still receive communications necessary to administer appointments, transactions, accounts, or services you have requested.

CHILDREN'S PRIVACY:

Your Expert Online's services are intended for adults and are not directed toward children.

We do not knowingly seek to collect personal information from children through our consulting services.

CHANGES TO THIS PRIVACY POLICY:

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The updated Privacy Policy will be posted on this page.

CONTACT REGARDING PRIVACY:

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact [email protected] or (743) 300-5599.

BUSINESS OPERATOR AND CONTACT:

Your Expert Online is operated by E.B INFINITY GROUP, LLC d/b/a Your Expert Online.

1549 SW Meridian Ave, Port Saint Lucie, FL 34953

SMS COMMUNICATIONS:

We send appointment updates and customer-service texts only with explicit SMS consent. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except service providers supporting delivery of the messaging service. This SMS restriction applies notwithstanding the general information-sharing provisions above.